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 Marineland Double Bright LED

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Flippercon
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PostSubject: Marineland Double Bright LED   Mon Mar 26, 2012 3:16 pm


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Flippercon
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PostSubject: Re: Marineland Double Bright LED   Mon Mar 26, 2012 3:16 pm

I have two 36" Double Brights on my 125. I really like the lunar LEDs and less heat is always a plus. I have had them on the tank for about a month with no problems until yesterday.
I woke up and went into the living room to turn the lights on in the tank, Both were still shimmering the blue lights into the tank as normal. I then flipped the switches on both lights to turn on the day lights. One worked as usual and one just stopped. I flipped the switch off and back on and no dice scratch . I then unplugged the fixture to examine, I found nothing out of the ordinary. The one thing that I didn't like in the design was the gauge and insulation of the wire. The cord is two pieces, plug with male end, and light with female end. So I just plugged in the UUT (unit under test) in to the one existing light that is still working. Lights!!
I was very upset with the situation since I have 3 foot of tank with no light Mad ! I emailed Marineland about the problem, and I have got no response as of yet. I will keep everyone Updated.

So far Marineland Double Brights have a 50% failure rate at my house.


Last edited by Flippercon on Mon Mar 26, 2012 8:33 pm; edited 1 time in total
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mpowers
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PostSubject: Re: Marineland Double Bright LED   Mon Mar 26, 2012 3:40 pm

Bummer to hear. Hopefully they correct the issue. Knock on wood 2 of mine have been running almost a year with no issues (48 and 24) and I have just bought another 24.

So the power converter is bad?
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Flippercon
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PostSubject: Re: Marineland Double Bright LED   Mon Mar 26, 2012 7:05 pm

Yes the converter is bad.
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Cichlid Lover
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PostSubject: Re: Marineland Double Bright LED   Mon Mar 26, 2012 8:03 pm

Marineland Customer Service Phome Number. 1-800-322-1266 It will connect you to their Blacksburg, Va. office.

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Flippercon
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PostSubject: Re: Marineland Double Bright LED   Mon Mar 26, 2012 8:32 pm

Cichlid Lover wrote:
Marineland Customer Service Phome Number. 1-800-322-1266 It will connect you to their Blacksburg, Va. office.
Thanks I will give them a call tomorrow. I did call a 1800 number yesterday but it asked me a bunch of questions like "are you calling to ask why you need to do a water change?" Click!
I hate anything automated! Mad
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PostSubject: Re: Marineland Double Bright LED   Tue Mar 27, 2012 11:55 am

I called them today and got excellent customer service Very Happy ! They did not ask for anything except my name an address and told me they were going to mail out the replacement transformer.
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mpowers
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PostSubject: Re: Marineland Double Bright LED   Tue Mar 27, 2012 12:21 pm

Fantastic! It's always pleasing to receive good customer service.
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PostSubject: Re: Marineland Double Bright LED   Wed Mar 28, 2012 12:13 am

now that's some great news to hear. I remember them lights, and would love to have some on my 180. It was great that mark had a number to cs. Being part of this great forum just keeps paying off more and more.

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Deb
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PostSubject: Re: Marineland Double Bright LED   Wed Mar 28, 2012 10:01 am

That's great! Marineland has always stood behind their products, in my experience. When one of their products fails, they send me a replacement. If one of their products changes, they send me the part that will make my old model work. All free of charge and very little questioning by the customer service person.

AQUEON has excellent customer service, too, should you ever need them.
Very Happy

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Flippercon
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PostSubject: Re: Marineland Double Bright LED   Wed Mar 28, 2012 10:07 am

Ancistra' wrote:
AQUEON has excellent customer service, too, should you ever need them.
Very Happy

I should call AQUEON about the water changer and see if they will send me a new one. The one I have has broke and i didn't think to call them.
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Deb
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PostSubject: Re: Marineland Double Bright LED   Wed Mar 28, 2012 10:16 am

Try this:

http://www.aqueonproducts.com/about/contact-us/

That is the form I used and it worked really well for me.

Of course, you may prefer to call.
The number is 1-800-255-4527 and it's also listed on the form.
Very Happy

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Liz
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PostSubject: Re: Marineland Double Bright LED   Wed Mar 28, 2012 11:15 am

I'm really glad to hear that you can get good customer service, and they stand behind their product. I've definitely heard good things about these lights, and they ought to last forever, considering the LEDs, so its reassuring to know they'll back you up.

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PostSubject: Re: Marineland Double Bright LED   Thu Apr 12, 2012 4:12 pm

I am very upset with this company. I called on the 27th of March and still nothing. I called them back today and asked about what was going on.
I spoke with the same lady who helped me last time. She told me the item was out of stock and they had a date for August. She said it should not take that long but it can. :evil:
So I waited 3 weeks to find this information out! What I don't understand is why she didn't inform me the item was out of stock when I first called Question Mad
So we spent good money $200+ on these LED lights from Marineland with warranty and I have to wait 5 months to get my product fixed. If they really cared about the customers this wouldn't be an issue.
She told me I could ship the whole unit back and they could replace it, shipping at my expense! Mad
Correct me if I am wrong....
She will send me a whole unit but will not open the box with the new unit in it and send me the part?
I am no longer going to support Marineland or anything from Spectrum Brands!


Last edited by Flippercon on Thu Apr 12, 2012 5:00 pm; edited 1 time in total
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JB
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PostSubject: Re: Marineland Double Bright LED   Thu Apr 12, 2012 4:17 pm

SS what a crock of S---. Don't blame you for being Pissed.
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